I. America's Software Corporation Refund Policy &  License/Support  Terms

What Products Are Eligible for a Refund?

All software and hardware products that you purchased in the United States or Canada (North America) come with a  21-Day return policy. America's Software Corporation will refund your purchase price subject to policy guidelines and warranty and license agreement provisions.

How Can I Return a Product for a Refund?

  • Contact America's Software Corporation prior to returning software or hardware products to receive a return authorization number.
  • Return the product within 21 days of invoice date.  Write your return authorization number on the Letter and the outside packaging.
  • Provide a copy of your original invoice.
  • Include all related media and manuals.
  • Explain briefly why you want to return the product for a refund.
  • Send the product, its original packaging, and all related materials via traceable means to us at 188 Ponderosa Circle, Mooresville, NC 28117.  Hardware shipped from our manufacturer must be returned to us for credit. For tracking and security reasons, all returns must be sent by Federal Express, UPS, Airborne, DHL, or certified and insured U.S. mail.

What products can be returned and are there any return fees?

  • Software can be returned for a full refund within 21 days of invoice date.
  • Undamaged hardware can be returned within 21 days of invoice date and is subject to a 20% restocking fee.  Damaged hardware can be returned within 90 days of invoice date and is not subject to any restocking fees.
  • If the purchase of the software included promotional items or free goods and you return the software, you must also return the promotional items or free goods in order to get a 100% refund on the software.  Any free goods or promotional items not returned with the software will be billed to the customer at full price and deducted from the software refund.

All validated refund requests will be processed within 2–4 weeks of receipt. Failure to include all the required information may result in a denial of your request or a delay in the processing of your refund.

II. Piracy Statement-Software piracy/Copyright Infringement

Consequences of Software Piracy

The losses suffered through software piracy directly affect the profitability of the software industry. Because of the money lost to pirates, publishers have fewer resources to devote to research and development of new products, have less revenue to justify lowering software prices, and are forced to pass these costs on to their customers. Consequently, software publishers, developers, and vendors are taking serious actions to protect their revenues.

Software piracy comes in many forms, but is defined as the illegal duplication, use, sale, or distribution of copyrighted software.

Use of America's Software Corporation's software is limited to a license agreement that specifically states the terms and conditions under which the software may be used, transferred, or distributed legally. Duplicating America's Software Corporation's software without a license is not permitted.

When software is returned for refund, the customer must remove the installed software from all computers and destroy all instances of it including any intellectual property. If the customer leaves the software installed on their computer (s) or makes a copy of it prior to returning it, this is theft AND copyright infringement.

Piracy, including violation of the license agreement, is copyright infringement and may be punished under both civil and criminal law in the United States and internationally.

III. Annual Support/Maintenance Renewal

Are there any additional fees other than the one original purchase price of the software?

Yes. We require that every customer agree to and pay an annual support, service and licensing fee. The fee is due on the anniversary of the purchase of your software and ensures that for another year you can:

1.  Receive the latest updates to your version of the software, regardless of how many we release during the following year.

2.  Continue email and  telephone support for your software.

3.  Receive web training sessions each year.

4.  Extend your license to operate the software for another year.

An annual support/maint. fee is common in the software industry. If the mandatory support fee is not paid, your right to use the license for the software may be revoked.

IV. Account Changes or Modifications

AMERICA’S SOFTWARE CORPORATION may change, modify, suspend, or discontinue any aspect of the software at any time including content and hardware used to access the software. We reserve the right to change prospectively the amount of, or basis for determining, any fees or charges for the software or annual support/maintenance fee, and to institute new fees or charges for access to the software effective upon prior notice to Users by posting such changes on its web site, by pop-up screen, by telephone or by sending e-mails to Users.

V.  DISCLAIMERS

All content and other materials published or otherwise made available through AMERICA’S SOFTWARE CORPORATION are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, AMERICA’S SOFTWARE CORPORATION disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose, absence of viruses, or accuracy or completeness of responses, of results, and lack of negligence or lack of workmanlike effort. AMERICA’S SOFTWARE CORPORATION does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that AMERICA’S SOFTWARE CORPORATION or the servers that make it available are or will be free of viruses or other harmful components. AMERICA’S SOFTWARE CORPORATION does not warrant or make any representations regarding the use or the results of the use of the materials on AMERICA’S SOFTWARE CORPORATION in terms of their correctness, accuracy, reliability or otherwise. No oral or written information or advice given by AMERICA’S SOFTWARE CORPORATION, or its representatives, shall create a warranty or in any way increase the scope of this warranty. Users assume the entire cost of all necessary servicing, repair or correction.

VI. LIMITATION OF LIABILITY

AMERICA’S SOFTWARE CORPORATION shall not be liable for any special, direct, indirect, or consequential damages that result from the misuse of, or the inability to use, the materials on AMERICA’S SOFTWARE CORPORATION, even if AMERICA’S SOFTWARE CORPORATION or its authorized representatives has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall AMERICA’S SOFTWARE CORPORATION's total liability to you for all damages, losses, and causes of action, whether in contract, negligence, tort or otherwise exceed the amount paid by you, if any, for accessing the Discovery Pro software either desktop version or web-based version.

VII. JURISDICTIONAL ISSUES

AMERICA’S SOFTWARE CORPORATION makes no representation that materials  are appropriate or available for use in all locations. Those who choose to access Discovery Pro do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Software from AMERICA’S SOFTWARE CORPORATION is further subject to United States export controls.

VIII. REMEDIES FOR BREACH

In the event that AMERICA’S SOFTWARE CORPORATION determines, in its sole discretion, that a User has breached any portion of these terms and conditions, or has otherwise demonstrated inappropriate conduct, we reserve the right to (i) warn the User via e-mail that she or he has violated this License Agreement; (ii) delete any content provided by the User (or anyone accessing User’s account); (iii) discontinue the User’s account and/or any other AMERICA’S SOFTWARE CORPORATION service; (iv) notify and/or send content to and/or fully cooperate with the proper law enforcement authorities for further action; and/or (vi) take any other action that AMERICA’S SOFTWARE CORPORATION deems appropriate.

IX. MISCELLANEOUS

In the event any provision of this Agreement conflicts with the law under which this License Agreement is to be construed or if any such provisions are held invalid by a court with jurisdiction over the parties to this Agreement, such provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law, and the remainder of this Agreement will remain in full force and effect. The failure of either party to insist upon or enforce strict performance by the other party of any provision of this Agreement or to exercise any right under this License Agreement will not be construed as a waiver or relinquishment to any extent of such party's right to assert or rely upon any such provision or right in that or any other instance, rather, the same will be and remain in full force and effect. AMERICA’S SOFTWARE CORPORATION may assign its rights and obligations under this Agreement and upon such assignment AMERICA’S SOFTWARE CORPORATION may be relieved of any further obligation hereunder. You represent to AMERICA’S SOFTWARE CORPORATION that you have the authority to subscribe to and/or use AMERICA’S SOFTWARE CORPORATION according to the terms and conditions of this License Agreement.

X. ACCEPTANCE

By using and/or subscribing to the Discovery Pro software, desktop version or web-based, you hereby acknowledge that you have read and understand the foregoing License/Return Policy Agreement, as may be amended or modified from time to time according to its terms, and agree to be bound by all of the terms and conditions hereof.

Questions/Support

1-800-467-1170

Shipping Address for Returns in the United States:

America's Software Corporation 188 Ponderosa Circle Mooresville, NC  28117

 

 
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